Local extensions: Located/registered on the same network as the server, the types of local extensions available include Bluetooth, ISDN, wireless, IP phone, fax, and more.
Remote extensions: Located/registered outside the network on which the system is operating, remote extensions – currently just IP phones and Softphones – share the features and functionality of local extensions.
Permission-based call monitoring enables authorised users to listen in and monitor calls in real time.
Managing the hold music callers hear can be carried out by web browser, with the option to categorise music into directories, ready to use by all users, queues, and auto-attendants.
By assigning a selection of extension numbers into one group, all calls placed to this group will result in all extensions ringing.
Select one or more numbers to be dialled in order for a caller to be connected to the extension
Divert all calls to voicemail or redirect to another number during a specific period decided by the user.
Select whether to send or withhold caller identification when making a telephone call.
Pick up ringing calls from any line in a particular group.
Filter or block incoming calls based on specific rules, such as numbers that are anonymous or from telemarketing companies.
Accessed via Self Care: CDR, users are able to navigate to CDR and select the Listen button. The selected call recording will be downloaded to a local file where it can be played.
Call monitoring enables users to monitor calls in real time, simply by dialing *199 followed by the desired extension number to be monitored.
This feature lets you call the PBXware system direct, which identifies you by caller ID, and then hang up the call. It will then call you back on the number provided on the phone callback list.