Interactive Voice Response – or IVR – auto attendants deliver pre-recorded messages and enable callers to navigate touch-tone menus to connect them to the correct function.
PBXware supports standard (0-9), multi-digit (0-99), and PIN-based IVR types, including:
Call forwarding enables all incoming calls to be directed to a chosen number. This can be tailored depending on particular circumstances, with unconditional, line unavailable, on busy, and no answer options accommodated.
Provides the user with the ability to enter an activation code – *159 – during a call to initiate instant recording.
All in and outbound calls can be set to record, simply by selecting ‘Record Calls = Yes’ in the user settings. Always check the legalities of call recording before using such a feature.
This desktop application enables real-time monitoring of other PBXware users and to make calls at the click of a mouse.
Call park enables a call to be parked while the user moves to another location where the call can be resumed.
This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous or belong to specific caller or telemarketer.
Share one phone number across multiple phones. Answer calls from any phone.
Supports the ability of one or more phones to answer calls automatically using their speakers.
Mobile phone users can call the system on a direct-dial number in order to be called back. When the call is returned, the user is required to enter their PIN for authentication and can then dial any destination for which regular users have privilege.
The web callback option sends a request via the internet to the PBXware system, calling the number matching the one set in the web callback list.
For added protection for SIP traffic snooping, encrypted SIP signalling provides secure, encrypted transport via SIP TLS.